Terms of Service

Effective date: June 22, 2026 · Last updated: June 22, 2026

1. Acceptance

By accessing or using the Tenera AI platform ("Service") operated by Tenera AI, Inc. ("Tenera", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Tenera provides an AI-powered product decision platform that enables teams to conduct user research, manage personas, run simulations, and synthesize product insights. The Service includes web applications, APIs, and related tools hosted at trytenera.ai.

3. Accounts

You must provide accurate account information and keep it current.
You are responsible for all activity under your account.
You must notify us immediately of any unauthorized access at y@trytenera.ai.
Sharing account credentials with unauthorized parties is prohibited.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms.
Upload content that infringes intellectual property rights or contains malware.
Attempt to reverse-engineer, scrape, or disrupt the Service.
Use the Service to train competing AI models without written consent.
Circumvent access controls, rate limits, or security features.

5. Your Content

You retain ownership of content you submit to the Service ("Customer Data"). By submitting content, you grant Tenera a limited license to process it solely to provide the Service. Tenera will not use your Customer Data to train AI models without your explicit consent. You represent that you have all necessary rights to the content you submit.

6. Intellectual Property

The Service, including its software, design, trademarks, and content created by Tenera, is owned by Tenera AI, Inc. and protected by intellectual property laws. These Terms do not grant you any rights to Tenera's intellectual property beyond using the Service as described herein.

7. Fees and Payment

Access to the Service may require payment of fees as described in your order or subscription agreement. Fees are non-refundable except as required by law. Tenera may change pricing with 30 days' notice. Failure to pay may result in suspension or termination of access.

8. Confidentiality

Each party agrees to keep confidential the other party's non-public information and to use it only to fulfill obligations under these Terms. This obligation survives termination for 3 years, except for trade secrets which are protected indefinitely.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TENERA DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET YOUR SPECIFIC REQUIREMENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENERA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. TENERA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TENERA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

11. Term and Termination

These Terms remain in effect while you use the Service. Either party may terminate for convenience with 30 days' written notice. Tenera may suspend or terminate immediately for material breach, non-payment, or illegal use. Upon termination, your right to use the Service ceases and Tenera will delete your Customer Data within 90 days unless required by law to retain it.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes shall be resolved in state or federal courts located in San Francisco County, California.

13. Changes to Terms

We may update these Terms with 14 days' notice via email or in-Service notice. Continued use after changes take effect constitutes acceptance. If you disagree with updated Terms, you may terminate your account before they take effect.

14. Contact

Tenera AI, Inc.
Email: y@trytenera.ai